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Cloud Hosting F.A.Q.

Search Documentation, Knowledgebase And Watch Videos To Find Answers

Basic support is available on our live chat 7 days a week 8am – 6pm Monday thru Friday, Eastern Standard Time.

For advanced support requests, please submit a ticket.

A toll-free contact number for 24/7 emergency support is provided to all clients.

You can easily install WordPress from your Control Panel.  If you have difficulty installing WordPress, please contact support and we will assist you.

Additional Support for WordPress is available and can be purchased here at a reduced rate.

Your database and site files will be automatically backed up once daily.

If you require additional backups throughout the day, you can create them in cPanel or subscribe to a backup service here.

You are not locked into any length of time in your hosting agreement.

Our hosting agreement is only to layout standards of acceptable practices.
(for example, we do not host gambling or pornographic sites)

We offer different hosting packages in order to cater to your needs.  You can scale your package up or down according to your needs without difficulty.  In fact, we will even notify you if we see that your site has grown close to its limits for web traffic and disk space, so you don’t have to worry about growing too fast!

We have migration experts who will help you with migration to our servers, and will even help you migrate off our servers if you ever decide to leave us.

Migration onto our server can be included in many instances at no charge for new customers.  See if you qualify here.

Yes, you can purchase your Domain right here from TopCat.

Your hosting account includes email hosting for up to 5 email addresses per hosted site.  Additional emails can be added to meet your needs.

TopCat will even provide you with domain services and support for Gmail and Microsoft Office 365.

Find out more about email plans here.

If we design your website for you, it will be either responsive or adaptive, depending on your needs.  Both options are mobile-friendly.

If you design your own website, it will be up to you to make your site mobile friendly, however, most WordPress Themes are now responsive.

You can have as many visitors as you like, and we will consult with you to scale your hosting package to meet your needs as your traffic increases.  Our started package allows for an average up to 100,000 visits per month and can be scaled up to 1 million visitors per month as your site grows.  Increasing the number of website visitors your website can accommodate takes no effort on your part, so if you are starting a new website, you can choose a smaller plan and increase your package as your site grows.

We keep our servers optimized and free of malware, so your site should be fast.  Page load speeds can be affected by various aspects of your site design as well, so your page load speeds can also be dependent on other things.  If your pages are not loading fast enough, we will be glad to help you troubleshoot and suggest solutions.  We also offer additional support for technical SEO if you need further assistance with site speed and other factors.

For best service, submit a ticket here.

For general questions or support tips, you can start a live chat.

For billing matters, you can either submit a ticket or email us here.

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Lorem ipsum dolor sit amet, eum eu choro pertinax. Noluisse mandamus constituam eos eu, ex delectus imperdiet usu, usu no dicit comprehensam. No dicit menandri inimicus quo, ei his liber definiebas liberavisse, ad alii maluisset dignissim vel. Vix scripta accusam ut. Id sed veri simul democritum, ut ius inani sapientem.
Lorem ipsum dolor sit amet, eum eu choro pertinax. Noluisse mandamus constituam eos eu, ex delectus imperdiet usu, usu no dicit comprehensam. No dicit menandri inimicus quo, ei his liber definiebas liberavisse, ad alii maluisset dignissim vel. Vix scripta accusam ut. Id sed veri simul democritum, ut ius inani sapientem.
Lorem ipsum dolor sit amet, eum eu choro pertinax. Noluisse mandamus constituam eos eu, ex delectus imperdiet usu, usu no dicit comprehensam. No dicit menandri inimicus quo, ei his liber definiebas liberavisse, ad alii maluisset dignissim vel. Vix scripta accusam ut. Id sed veri simul democritum, ut ius inani sapientem.
Lorem ipsum dolor sit amet, eum eu choro pertinax. Noluisse mandamus constituam eos eu, ex delectus imperdiet usu, usu no dicit comprehensam. No dicit menandri inimicus quo, ei his liber definiebas liberavisse, ad alii maluisset dignissim vel. Vix scripta accusam ut. Id sed veri simul democritum, ut ius inani sapientem.
Lorem ipsum dolor sit amet, eum eu choro pertinax. Noluisse mandamus constituam eos eu, ex delectus imperdiet usu, usu no dicit comprehensam. No dicit menandri inimicus quo, ei his liber definiebas liberavisse, ad alii maluisset dignissim vel. Vix scripta accusam ut. Id sed veri simul democritum, ut ius inani sapientem.

Support Articles

Our Expert Team Talk WordPress Hosting

Fun Support Facts

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Support Tickets Answered

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Cups of Coffee Sipped

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Hours of Video Games

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Common Support Queries

Before Contacting The Support Team Read Our Common Support Queries

  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting